FAQ

1️⃣ How do I place an order?

Simply browse our products at www.rajandailyshop.com, add your desired items to the cart, and proceed to checkout. You’ll be prompted to fill in your shipping and payment details.


2️⃣ Can I review or cancel my order before completing the payment?

Yes.
Before payment is made, you will be directed to an order review page where you can:

  • Confirm product quantities

  • Check shipping details

  • Edit your cart

  • Cancel the order if needed

No payment will be processed until you click “Pay Now” or confirm the final step.


3️⃣ What payment methods are accepted?

We accept:

  • FPX (Online Banking)

  • Credit/Debit Cards (Visa, Mastercard)

  • E-wallets (Touch ‘n Go, GrabPay, Boost)

  • Cash on Delivery (selected areas)

All transactions are made in Malaysian Ringgit (RM).


4️⃣ Is my payment information secure?

Yes. We use SSL 128-bit encryption and work with PCI-DSS compliant payment gateways. Your payment data is never stored on our website.


5️⃣ How long will delivery take?

  • West Malaysia: 2–5 working days

  • East Malaysia: 3–7 working days

  • International: 7–14 working days (if applicable)

Tracking numbers are provided once your order is shipped.


6️⃣ How can I track my order?

After shipping, you’ll receive an email or WhatsApp with a tracking number. You can track your parcel via the courier’s website (e.g., J&T, Pos Laju).


7️⃣ Can I return an item?

Yes, returns are accepted within 7 days of receiving the item, provided it is unused and in original packaging. See our Return Policy for full details.


8️⃣ How do I contact customer support?

You may reach us via:

  • 📧 Email: [email protected]

  • 💬 Live chat: Available on our website during business hours